Shipping & Returns Policy
If you have changed your mind, or selected the wrong item you can request an exchange or full refund within 30 days of purchase.
Please email us at firstname.lastname@example.org to organise this. All items returned for refund or exchange must be returned in the original condition with tags attached (unless faulty). Please ensure all returned clothing items are free from marks, stains and rips as they may not be accepted for return if received damaged (unless faulty). Return shipping is at customers expense. Please return all items with registered post.
Please return to
M & M Dance Supplies
31a Macedon Road, Lower Templestowe,
Victoria, Australia 3107
- M & M Dance Supplies will not be held responsible if there is a delay in delivery.
- All items must be returned in 30 days
- Hair accessories, hosiery, under garments & sale items cannot be exchanged or returned.
- Items must be unused and unwashed in original saleable condition
- Tax invoice & Order emailed or issued to you in store must be provided as proof of purchase.
- M & M Dance Supplies will not be held liable for missing items or items damaged in transit.
- We do not refund shipping costs.
- We reserve the right to send faulty goods back to our manufacturer/supplier for assessment, to determine whether a product is faulty and conduct a production and quality check. A response for faulty claims will be received within 10 business days of the goods arrival to our store.
- General wear and tear of items are exempt from returns, exchanges or refunds.
Processing & Dispatch
Once you have placed your order, dispatch may take place within 3-5 business days. Dispatch times are dependant on stock levels at the time of purchase.
Shipping Carrier All order are delivered through the Australia Post network. Flat rate shipping is $11 for parcels under $200, all orders over $200 will received free regular or express shipping.
Tracking Tracking numbers will be provided if M & M Dance Supplies is contacted for them.
Delivery Times Delivery can take up to 2 – 10 business days, depending your location in Australia.
PRE LOVED OR NEW COSTUMES - Require $25 Express Shipping Automatically
We are now shipping to New Zealand (Rate is $30NZD), United States ($30 AUD), & United Kingdom ($30 AUD)
We can ship to other countries - if you would like something posted to you please email us at email@example.com and we can organise it for you.
- Delivery times may vary due to the Australia Post delivery network
- Dispatch and delivery timings are dependant on your location and stock levels
- If your order was placed is placed after 1 pm), or on a Weekend or Public Holiday, your order will be processed the following business day
- Once your parcel has been dispatched and handed over to our driver, delivery of your parcel is now in the hands of Australia Post. M & M Dance Supplies will not accept responsibility for any unforeseen mishandling, losses and damages to parcels, or delays in delivery.
- Express shipping is $20